Refund & Cancellation Policy

When you get a full refund

You get a full refund of the amount you paid if:

• Something went wrong on our side: your payment went through but your report did not unlock, could not be generated, or the PDF could not be downloaded, and we could not fix it for you.
• You were charged twice for the same report.
• You are not satisfied with your report. Tell us what was wrong. We may first offer to fix it (for example, if the North direction was set wrongly), but if you still prefer a refund, you will get one.

How to ask for a refund

1. Email support@vastu99.com within 7 days of your payment.
2. Include your payment ID (it starts with pay_ and is in your Razorpay receipt) and the email or phone number you paid with.
3. Tell us briefly what went wrong.

How long it takes

• We reply within 2 working days.
• Once approved, the refund is processed within 7 working days to your original payment method (UPI, card, net banking or wallet).
• Your bank may take a few more days to show it in your account.

Failed payments

If money was deducted but the payment failed, you don't need to do anything: your bank returns it automatically, usually within 5 to 7 working days. If your payment actually went through, your report unlocks by itself. You can check on the Find my report page.

Cancellation

Your report is created and delivered as soon as you pay, so an order cannot be cancelled after payment. You can still ask for a refund under this policy. Before paying, you can simply leave the page. Nothing is charged until you complete the payment.